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Renewable Energy
RISE
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Remote Technical SUpport

Inverter Product Lines Supported:

  • SMA Kodiak
  • SMA SCxxxCP-10
  • SMA SCxxxCP-US
  • SMA SCxxxCP-XT
  • SMA SC125U
  • SMA SC630HE-11
  • SMA SC250U/500U
  • SMA SC500HE-US
  • Emerson SPV-1800 

Additional Support Options:

Additional Support Options:

  • Plant Communications
  • General PV Array Troubleshooting
  • Safety Checks/Questions
  • Additional Support/troubleshooting options available on a case-by-case basis.

Submit a Support Ticket

Or Email a Service Request

Additional Support Options:

Response will be within 72 hours during normal business operating times (8:00-4:30 PDT/PST)

Submit a Ticket

Or Email a Service Request

Or Email a Service Request

Or Email a Service Request

support@riserenewableenergy.Freshdesk.com


Include Inverter make/model and fault codes/nature of failure. in the email subject line.


Include the following information in the email body:


  • Point of contact name/phone/email
  • Site name/Inverter designation
  • Description of the issue
  • Any additional supporting documentation
  • Any applicable fault data (up to 20mb)

Support Ticket Documents

Or Email a Service Request

Or Email a Service Request

 Please upload files for troubleshooting here. 

Large File Upload
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Rise Renewable Energy, LLC

414 Bailey Ave #A Tehachapi, California 93561

1(213)267-7473

Copyright © 2025 Rise Renewable Energy, LLC - All Rights Reserved.

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